EMPLOYEES’ INFLUENCING FACTORS ON TURNOVER INTENTION: SYSTEMATIC LITERATURE REVIEW
Abstract
Turnover intention or the intention to leave a job is an important issue in human resource management because it has the potential to cause losses to the organization. This study aims to identify and analyze the factors that influence turnover intention based on the results of a review of eleven research articles published between 2015 and 2022. The literature selection process was carried out systematically using the PRISMA approach, taking into account certain inclusion and exclusion criteria. The review results show that turnover intention is influenced by three main groups of factors, namely: (1) psychological and individual factors such as work stress, burnout, and work-life conflict; (2) organizational factors such as job satisfaction, organizational commitment, compensation, and leadership style; and (3) social factors such as social support and rude behavior in the workplace. This study concludes that turnover intention is a multidimensional phenomenon that requires a holistic managerial approach in employee retention efforts. Practical implications and further research directions are also discussed to support more effective human resource management.
References
Alam, A., & Asim, M. (2019). Relationship Between Job Satisfaction And Turnover Intention. International Journal of Human Resource Studies, 9(2), 163. https://doi.org/10.5296/ijhrs.v9i2.14618
Cohen, G., Blake, R. S., & Goodman, D. (2016). Does Turnover Intention Matter? Evaluating the Usefulness of Turnover Intention Rate as a Predictor of Actual Turnover Rate. Review of Public Personnel Administration, 36(3), 240–263. https://doi.org/10.1177/0734371X15581850
Firdaus, A. (2017). Faktor-Faktor yang Mempengaruhi Turnover Intention (Studi pada Karyawan Perusahaan Jasa Multi Finance di Kota Jambi. EKONOMIS : Journal of Economics and Business, 1(1), 1. https://doi.org/10.33087/ekonomis.v1i1.2
Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1). https://doi.org/10.21002/seam.v13i1.10912
Kim, J. (2015). What Increases Public Employees’ Turnover Intention? Public Personnel Management, 44(4), 496–519. https://doi.org/10.1177/0091026015604447
Maharani, K. M. S., & Surya, I. B. K. (2024). Peran kepuasan kerja dalam memediasi pengaruh stres kerja terhadap turnover intention pada karyawan BPR Bali Dananiaga. Journal of Business, Finance, and Economics (JBFE), 5(1), 157–171. https://doi.org/10.32585/jbfe.v5i1.5122
Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237–240. https://doi.org/10.1037/0021-9010.62.2.237
Muharni, S., & Wardhani, U. C. (2020). Analisa Faktor-Faktor yang Mempengaruhi Terjadinya Turnover Intention Perawat di Rumah Sakit Santa Elisabeth Kota Batam. Jurnal Kesehatan Saelmakers PERDANA (JKSP), 3(2), 236–245. https://doi.org/10.32524/jksp.v3i2.92
Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review. International Journal of Environmental Research and Public Health, 19(1), 25. https://doi.org/10.3390/ijerph19010025
Prawitasari, A. (2016). Faktor-Faktor yang Mempengaruhi Turnover Intention Karyawan pada PT Mandiri Tunas Finance Bengkulu. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 4(2). https://doi.org/10.37676/ekombis.v4i2.283
Rajendran, N., Watt, H. M. G., & Richardson, P. W. (2020). Teacher Burnout and Turnover Intent. The Australian Educational Researcher, 47(3), 477–500. https://doi.org/10.1007/s13384-019-00371-x
Ratnasari, N. D., & Saputra, F. E. (2024). Faktor-faktor penentu turnover intention: Studi kasus lingkungan kerja, beban kerja, dan work-life balance di kalangan karyawan Gen Z di Bandar Lampung. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 8(3), 1912–1925. https://doi.org/10.24843/jimea.2024.v08.i03.p07
Supriadi, K. V., Trang, I., & Rogi, M. H. (2021). Analisis Faktor-Faktor yang Menyebabkan Turnover Intention di PT. Sinar Galesong Prima Cabang Boulevard Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(3), 1215–1224.
Wahyuni, D., & Ikhwan, K. (2022). Literature study of factors affecting employee turnover intentions in Indonesia. Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL), 1(4), 53–61. https://doi.org/10.2991/mafe-21.2021.8.
Safira, N., Aziz, A., & Nasrifah, M. (2024). Strategi Pemasaran Cicil Emas (CILEM) untuk Meningkatkan Minat Nasabah di BSI KCP Probolinggo. Economic Reviews Journal, 3(1), 251-262.
Rahman, A. L., Aziz, A., & Ghafur, A. (2023). Analisis Strategi Pemasaran Syariah Telur Ayam Ras Studi Kasus Peternakan Berkah Abadi Desa Opo-opo. Indonesian Journal of Islamic Economics and Business, 8(1), 208-219.
Aziz, Z. A., & Sofa, A. R. (2023). Stock price breakdown by inflation, account turnover, and interest rates: a case study of companies listed on the LQ45 index. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 8(8), 31.
Arwani, A., Salenussa, S., Rahayu, N. W. I., Faiz, M. F., Cakranegara, P. A., Aziz, A., & Andiyan, A. (2022). The development of economic potential of people in pandemic through earning Zakat distribution. International Journal of Professional Business Review, 7(2), e0414-e0414.
Aziz, A., Rahman, M. A., & Sofa, A. R. (2022). Tourism-based economic empowerment Gunungsari tourism village, Madiun Regency. Italienisch, 12(2), 86-92.
Najib, M. A., Ghafur, A., & Azizah, L. (2024). Kontribusi Mini Market Pesantren sebagai Potensi Kemandirian Ekonomi dan Pembentukan Jiwa Santripreneur. Jurnal Informatika Ekonomi Bisnis, 522-528.
Zahro, S. I. F., Ghafur, A., & Nasrifah, M. (2024). Pengaruh NPF, FDR, dan BOPO Terhadap Profitabilitas BTN Syariah. Jurnal Ekonomi Syariah Pelita Bangsa, 9(01), 29-41.
Izzetillah, I., Ghafur, A., & Arifin, M. S. (2024). Implementation of Islamic Boarding School Cooperative Management in Forming the Entrepreneurial Spirit of Santri.
Airho, S. A. I., Ghafur, A., & Azizah, L. (2024). Pengaruh Customer Delight, Customer Loyalti, dan Customer Satisfaction terhadap Keputusan Pembelian pada Produk Perhiasan Emas di Toko Naga Akbar–Semampir. Jurnal Masharif Al-Syariah: Jurnal Ekonomi dan Perbankan Syariah, 9(1).
Ningsih, E. A., Ghafur, A., & Norhayati, N. (2024). Analysis of Village Revenue and Expenditure Budget Management. Jurnal Ilmiah Manajemen Kesatuan, 12(2), 427-436.
Zareta, D. A., Ghafur, A., & Arifin, M. S. (2024). Analisis Perbandingan Kinerja Keuangan Bank Konvensional Dengan Bank Syariah. Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA), 4(1), 352-359.
Lailatul Azizah. (2023). Penerapan Prinsip Transparansi dan Akuntabilitas dalam Pengelolaan Dana Infaq (di Tpq Al-Khuriyah Bangil -Pasuruan). Akuntansi: Jurnal Akuntansi Integratif, 8(2), 125–145. https://doi.org/10.29080/jai.v8i2.1073
Waqi’atul Aqidah. (2023). ANALISIS PERILAKU KONSUMSI IMPULSIVE BUYING REMAJA GEN-Z PADA MARKETPLACE SHOPEE LIVE DALAM PERSPEKTIF EKONOMI ISLAM (Studi Kasus Pada Mahasiswa FEBI UNZAH): Impulsive Buying, Generation Z, Shopee Marketplace. Ar-Ribhu : Jurnal Manajemen Dan Keuangan Syariah, 4(2), 73–85. Retrieved from https://ejournal.unzah.ac.id/index.php/arribhu/article/view/1463
Zahida I’tisoma Billah, & Fatin Ambar Sari. (2022). ANALISIS DAMPAK PANDEMI COVID-19 BAGI KEHIDUPAN MASYARAKAT DAN PARA PEDAGANG KECIL (STUDI KASUS PEDAGANG KECIL DI PASAR KRUCIL). ADL ISLAMIC ECONOMIC, 3(1), 13-26. https://doi.org/10.56644/adl.v3i1.40
Cohen, G., Blake, R. S., & Goodman, D. (2016). Does Turnover Intention Matter? Evaluating the Usefulness of Turnover Intention Rate as a Predictor of Actual Turnover Rate. Review of Public Personnel Administration, 36(3), 240–263. https://doi.org/10.1177/0734371X15581850
Firdaus, A. (2017). Faktor-Faktor yang Mempengaruhi Turnover Intention (Studi pada Karyawan Perusahaan Jasa Multi Finance di Kota Jambi. EKONOMIS : Journal of Economics and Business, 1(1), 1. https://doi.org/10.33087/ekonomis.v1i1.2
Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1). https://doi.org/10.21002/seam.v13i1.10912
Kim, J. (2015). What Increases Public Employees’ Turnover Intention? Public Personnel Management, 44(4), 496–519. https://doi.org/10.1177/0091026015604447
Maharani, K. M. S., & Surya, I. B. K. (2024). Peran kepuasan kerja dalam memediasi pengaruh stres kerja terhadap turnover intention pada karyawan BPR Bali Dananiaga. Journal of Business, Finance, and Economics (JBFE), 5(1), 157–171. https://doi.org/10.32585/jbfe.v5i1.5122
Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237–240. https://doi.org/10.1037/0021-9010.62.2.237
Muharni, S., & Wardhani, U. C. (2020). Analisa Faktor-Faktor yang Mempengaruhi Terjadinya Turnover Intention Perawat di Rumah Sakit Santa Elisabeth Kota Batam. Jurnal Kesehatan Saelmakers PERDANA (JKSP), 3(2), 236–245. https://doi.org/10.32524/jksp.v3i2.92
Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review. International Journal of Environmental Research and Public Health, 19(1), 25. https://doi.org/10.3390/ijerph19010025
Prawitasari, A. (2016). Faktor-Faktor yang Mempengaruhi Turnover Intention Karyawan pada PT Mandiri Tunas Finance Bengkulu. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 4(2). https://doi.org/10.37676/ekombis.v4i2.283
Rajendran, N., Watt, H. M. G., & Richardson, P. W. (2020). Teacher Burnout and Turnover Intent. The Australian Educational Researcher, 47(3), 477–500. https://doi.org/10.1007/s13384-019-00371-x
Ratnasari, N. D., & Saputra, F. E. (2024). Faktor-faktor penentu turnover intention: Studi kasus lingkungan kerja, beban kerja, dan work-life balance di kalangan karyawan Gen Z di Bandar Lampung. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 8(3), 1912–1925. https://doi.org/10.24843/jimea.2024.v08.i03.p07
Supriadi, K. V., Trang, I., & Rogi, M. H. (2021). Analisis Faktor-Faktor yang Menyebabkan Turnover Intention di PT. Sinar Galesong Prima Cabang Boulevard Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(3), 1215–1224.
Wahyuni, D., & Ikhwan, K. (2022). Literature study of factors affecting employee turnover intentions in Indonesia. Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL), 1(4), 53–61. https://doi.org/10.2991/mafe-21.2021.8.
Safira, N., Aziz, A., & Nasrifah, M. (2024). Strategi Pemasaran Cicil Emas (CILEM) untuk Meningkatkan Minat Nasabah di BSI KCP Probolinggo. Economic Reviews Journal, 3(1), 251-262.
Rahman, A. L., Aziz, A., & Ghafur, A. (2023). Analisis Strategi Pemasaran Syariah Telur Ayam Ras Studi Kasus Peternakan Berkah Abadi Desa Opo-opo. Indonesian Journal of Islamic Economics and Business, 8(1), 208-219.
Aziz, Z. A., & Sofa, A. R. (2023). Stock price breakdown by inflation, account turnover, and interest rates: a case study of companies listed on the LQ45 index. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 8(8), 31.
Arwani, A., Salenussa, S., Rahayu, N. W. I., Faiz, M. F., Cakranegara, P. A., Aziz, A., & Andiyan, A. (2022). The development of economic potential of people in pandemic through earning Zakat distribution. International Journal of Professional Business Review, 7(2), e0414-e0414.
Aziz, A., Rahman, M. A., & Sofa, A. R. (2022). Tourism-based economic empowerment Gunungsari tourism village, Madiun Regency. Italienisch, 12(2), 86-92.
Najib, M. A., Ghafur, A., & Azizah, L. (2024). Kontribusi Mini Market Pesantren sebagai Potensi Kemandirian Ekonomi dan Pembentukan Jiwa Santripreneur. Jurnal Informatika Ekonomi Bisnis, 522-528.
Zahro, S. I. F., Ghafur, A., & Nasrifah, M. (2024). Pengaruh NPF, FDR, dan BOPO Terhadap Profitabilitas BTN Syariah. Jurnal Ekonomi Syariah Pelita Bangsa, 9(01), 29-41.
Izzetillah, I., Ghafur, A., & Arifin, M. S. (2024). Implementation of Islamic Boarding School Cooperative Management in Forming the Entrepreneurial Spirit of Santri.
Airho, S. A. I., Ghafur, A., & Azizah, L. (2024). Pengaruh Customer Delight, Customer Loyalti, dan Customer Satisfaction terhadap Keputusan Pembelian pada Produk Perhiasan Emas di Toko Naga Akbar–Semampir. Jurnal Masharif Al-Syariah: Jurnal Ekonomi dan Perbankan Syariah, 9(1).
Ningsih, E. A., Ghafur, A., & Norhayati, N. (2024). Analysis of Village Revenue and Expenditure Budget Management. Jurnal Ilmiah Manajemen Kesatuan, 12(2), 427-436.
Zareta, D. A., Ghafur, A., & Arifin, M. S. (2024). Analisis Perbandingan Kinerja Keuangan Bank Konvensional Dengan Bank Syariah. Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA), 4(1), 352-359.
Lailatul Azizah. (2023). Penerapan Prinsip Transparansi dan Akuntabilitas dalam Pengelolaan Dana Infaq (di Tpq Al-Khuriyah Bangil -Pasuruan). Akuntansi: Jurnal Akuntansi Integratif, 8(2), 125–145. https://doi.org/10.29080/jai.v8i2.1073
Waqi’atul Aqidah. (2023). ANALISIS PERILAKU KONSUMSI IMPULSIVE BUYING REMAJA GEN-Z PADA MARKETPLACE SHOPEE LIVE DALAM PERSPEKTIF EKONOMI ISLAM (Studi Kasus Pada Mahasiswa FEBI UNZAH): Impulsive Buying, Generation Z, Shopee Marketplace. Ar-Ribhu : Jurnal Manajemen Dan Keuangan Syariah, 4(2), 73–85. Retrieved from https://ejournal.unzah.ac.id/index.php/arribhu/article/view/1463
Zahida I’tisoma Billah, & Fatin Ambar Sari. (2022). ANALISIS DAMPAK PANDEMI COVID-19 BAGI KEHIDUPAN MASYARAKAT DAN PARA PEDAGANG KECIL (STUDI KASUS PEDAGANG KECIL DI PASAR KRUCIL). ADL ISLAMIC ECONOMIC, 3(1), 13-26. https://doi.org/10.56644/adl.v3i1.40
Authors
Rijal, M., & Suhadianto, S. (2025). EMPLOYEES’ INFLUENCING FACTORS ON TURNOVER INTENTION: SYSTEMATIC LITERATURE REVIEW. Iqtishodiyah : Jurnal Ekonomi Dan Bisnis Islam, 11(2), 237–247. https://doi.org/10.55210/iqtishodiyah.v11i2.2195
Copyright (c) 2025 Moch Rijal, Suhadianto Suhadianto
This work is licensed under a Creative Commons Attribution 4.0 International License.